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No reader extension credentials loaded.

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Hi,

  We have the production and development systems. When I try to login to the readerextension console in development system,

it says "no reader extension credentials loaded". & "unable to access credentials". But I could able to access the same in the production system.

 

i have the super administrator rights for the DEV system. I checked in the trust store management and we have the cert already imported there almost 2 years back. ( ARE Production V6.1 P16...). Is that because it's a production certificate we have which we cannot access in the DEV system?

 

I imported the evaluation certificate from the adobe.com and tried as well. Still I could not able to login to readerextensions console.

 

What could be the problem?

 

Thanks in advance,

kc


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